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At Sugapeach Chicken & Fish Fry, a fast-casual eatery in North Liberty, Iowa, customers are feeling a lot more generous since the pandemic put the squeeze on the restaurant industry. Before, people would tip 10% to 15% for meals ordered and collected from the counter, said Chad Simmons, Sugapeach’s co-owner. “Now, we get between 20% and 25%.”
As the economy recovers, workers are hesitant to return to service jobs that offer few benefits and low pay, which has led to a severe shortage of fast-food workers, kitchen staff and delivery drivers even as consumers value these services more than ever.
“The tips are the icing on the cake, but they really want more cake,” Simmons said. Before Covid, tipping a few dollars, if at all, was standard for bartenders, baristas or “back-of-house” employees.
In most cases, there are predetermined options ranging from 15% to 25% for each transaction, even if it’s just a carry-out coffee or self-service snack while tipping 20% at a sit-down restaurant is still the standard.
“Many people seem to resent being asked to tip for things that may not always warrant a tip, such as pouring a coffee or handing over a bag of takeout food — particularly when the employee is standing right there and can see what you entered,” said Ted Rossman, a senior industry analyst at CreditCards.com.
In a recent CreditCards.com poll, just 17% who pick up takeout said they always tip, while 19% tip most of the time, 31% tip sometimes and 34% never tip.
Tips Are Critical
Even though many Americans said they would tip more than usual once business activities resumed, according to an earlier poll from 2020, consumer habits haven’t changed much in the end, Rossman added.
“People in the service industry are earning minimum or less than minimum wage, tips are absolutely critical,” said Eric Plam, the founder of San Francisco based start-up Uptip, which aims to facilitate cashless tipping. “It’s a core part of their compensation.”
To be sure, the pandemic brought new awareness to the nation’s hourly workforce and their wages. Yet the federal minimum wage has been stuck at $7.25 an hour since 2009.
Many small employers, from bakeries to pizzerias, are taking it upon themselves to raise wages for hourly workers to attract and retain staff. Simmons said he not only bumped pay up but is offering more flexible schedules to entice high-school students looking for jobs after school.
Last year marked the first time that the average wage of restaurant and supermarket workers rose above $15 an hour, according to the U.S. Bureau of Labor Statistics. Wages and salaries increased 4.2% for the 12 months ended in September 2021, the BLS found.
Anti-poverty advocates have been pushing for higher wages for years, citing inflation and the costs of basic needs. That’s a more pressing issue heading into 2022: Inflation surged 7% in December, the fastest rate since 1982.
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